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Iridium GO exec
Troubleshooting
GO exec status lights / error messages
GO exec status lights / error messages
Jude Eades avatar
Written by Jude Eades
Updated over a week ago

Troubleshooting Guide

Description

Red

Iridium GO! exec is powering on.

Green pulsating

Iridium GO! exec is on and is registered to the satellite network.

Red pulsating

Iridium GO! exec is on and not registered with the satellite network.

Orange pulsating

Iridium GO! exec is in an active session (data session, call active,
ringing or dialing).

Blue pulsating

Iridium GO! exec is off, but a supported charger is plugged in and charging is in progress.

Blue

Iridium GO! exec is off, but a supported charger is plugged in and charging is completed.

Red slow flashing

Iridium GO! exec is in an active SOS call.

Red & yellow flashing

Iridium GO! exec is in Error state.

Warnings and System/Post Errors

Warning / Error Code

Category

Meaning / Reparation

Error 100.

Battery Temperature

The Device Battery temperature is critically high (> 60deg C). The Device will power off automatically.

Note: Once the device has powered off automatically due to the device battery temperature is critically high, for safety reason, the device cannot be powered on unless the device battery temperature drops below 58deg C

Error 101.

The Device Battery temperature is critically low (< -20deg C). The Device will power off automatically.

Warning 102.

The Device Battery temperature is approaching the maximum allowed level at which point the Device will power off automatically. Move the Device to a cooler location to avoid shutdown

Warning 103.

The Device Battery temperature is approaching the minimum allowed level at which point the Device will power off automatically. Move the Device to a warmer location to avoid shutdown.

Error 104.

An internal Error has occurred. If the error persists over a power cycle contact support.

Error 200.

Battery Level

The Device Battery level is critically low. The Device will power off automatically.

Warning 201.

The Device Battery level is approaching the minimum allowed at which point the Device will power off automatically.

Error 202.

An internal Error has occurred. If the error persists over a power cycle, contact support.

Error 204

An internal Error has occurred. If the error persists over a power cycle, contact support.

Warning 300.

Battery Charging Temperature

The Device has stopped charging the Battery due to critically high Battery temperature. Move the Device to a cooler location to resume charging.

Warning 301.

The Device has stopped charging the Battery due to critically low Battery temperature. Move the Device to a warmer location to resume charging.

Warning 302.

The Device Battery temperature is approaching the maximum allowed during charging at which point the Device will stop charging the Battery. Move the Device to a cooler location to continue successful charging.

Warning 303.

The Device Battery temperature is approaching the minimum allowed during charging at which point the Device will stop charging the Battery. Move the Device to a warmer location to continue successful charging.

Error 304.

An internal Error has occurred. If the error persists over a power cycle contact support.

Error 502

Satellite modem temperature

The Device Satellite modem temperature is critically high. The Device will power off automatically. Move the Device to a cooler location to resume operation.

Error 503

The Device Satellite modem temperature is critically low. The Device will power off automatically. Move the Device to a warmer location to resume operation.

Warning 504

The Device Satellite modem temperature is approaching the maximum allowed at which point the Device will power off automatically. Move the Device to a cooler location to continue successful operation.

Warning 505

The Device Satellite modem temperature is approaching the minimum allowed at which point the Device will power off automatically. Move the Device to a warmer location to continue successful operation.

Error 600 Internal device error

An internal hardware or software error has been detected. If possible, the User can try cycling the power or performing a factory reset of the device. If the error persists please contact support.

Error 601

The Device Satellite modem temperature is critically high. The Device will power off automatically. Move the Device to a cooler location to resume operation.

Error 602

The Device Satellite modem temperature is critically low. The Device will power off automatically. Move the Device to a warmer location to resume operation.

Error/warning 603 – 1050. Internal device error.

An internal hardware or software error has been detected. If possible, the User can try cycling the power or performing a factory reset of the device. If the error persists please contact support.

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