The Iridium GO exec has a physical reset button inside the SIM cover. You will need a small paper clip or similar (nothing to sharp) to press the button through the small hole.
GO exec device - Reboot and Factory Reset (Best Method)
Reboot - Pressing the button for >1 second and releasing it while the unit is powered on will force it to reboot.
Factory Reset - Pressing the button for more than 10 seconds while the unit is powered on will force it to perform a factory reset. The unit will automatically shut down and then reboot.
During rebooting, it will show the following screen to indicate it is performing the factory reset. There are no screen prompts.
After completing all configurations, all Settings, Call History, ESP Configuration, Admin & Screen Lock PINs will be deleted.
Important Note: After a factory reset, you must reconfigure the SOS feature.
If connected to a DataHub via Wi-Fi, you will also need to re-connect the DataHub to the GO exec Wi-Fi if you have set a custom Wi-Fi password, as this will have been reset back to the default password: password
Alternative: Reset via GO exec App or GO exec device touchscreen UI - Erase All Settings and Data
You can also erase all data and settings to effect a factory reset of the GO exec through the Iridium GO exec App. To do this:
Open the App and tap the Settings wheel.
Tap Device Settings.
Tap Admin settings.
Swipe to the bottom and tap Erase All Settings and Data.
Important: Please do not activate storage mode after erasing all data and settings.
Tap Reset.
