If you cannot open the DataHub in your web browser, you may see an error like the image below, including text such as: lua/luci/dispatcher.lua:1300: bad argument #1.
Please try the following steps to resolve it:
Check if your device has joined another Wi-Fi and reconnect to DataHub Wi-Fi.
The DataHub Wi-Fi network will look like PW-Hub-XXXX in your device's list of available Wi-Fi networks. Please select "Connect Automatically" if this option is available. On a Mac, click "Other Networks" to see DataHub Wi-Fi for the first time.
Close your web browser, reopen it and type 10.10.10.1 in the URL address bar.
Check that 10.10.10.1 is typed into the URL address bar, not a search engine.
Try using another web browser on your device e.g. Chrome, Safari or Edge.
Try using another device and connecting to DataHub Wi-Fi.
Turn the Power off to the DataHub, wait 10 seconds, power it on again, and wait at least 3 minutes before trying to reconnect to the DataHub Wi-Fi.
Disconnect ANYTHING plugged into the DataHub LAN port. Please unplug it, then unplug the DataHub from power. This includes any chartplotters, which only connect to the DataHub via N2K and are fully functional with the DataHub through this. IMPORTANT: Chartplotters should NOT be connected to the DataHub via an Ethernet cable.
Reconnect any external source of Internet to the DataHub WAN port, and then power on the DataHub again.
Super Important :Please check that any connected Starlink, GO exec or Cellular router is connected to the Ethernet WAN port on the DataHub, NOT the LAN port.
If you have an Ethernet cable on your laptop or PC, try connecting this to the DataHub LAN port.
Contact Us
If none of the above works, please get in touch with us at support@predictwind.com and let us know:
Which device you are using and it's operating system.
What troubleshooting steps you have taken so far.
What LED lights you see active on the DataHub.
What communication devices are connected to the DataHub and how e.g. Starlink via Wi-Fi, GO exec via Ethernet cable, Iridium GO!, Cellular router.
Any pictures or videos you're able to take of the issue.
Anything noteworthy which might have happened before the issue arose.
For other ways to contact us, please see this help article: https://help.predictwind.com/en/articles/8606972-how-to-contact-predictwind-support