All Collections
Offshore App
Additional Help Topics
Offshore App shows a blank blue screen
Offshore App shows a blank blue screen

How to resolve Offshore App display issue with a blank blue screen only

Matt Crockett avatar
Written by Matt Crockett
Updated over a week ago

If you see only a blank blue screen when opening the Offshore App, such as below, please try turning off your Antivirus software, e.g. McAfee or Malware Bytes, or uninstalling it.

Please disable or uninstall your VPN if this doesn't resolve your issue.

Failing that, please upgrade your operating system to the latest version your computer will support e.g. Windows 11 or latest Mac O/S. For Mac, please see the links below for the list of most recent O/S your Mac will support and link to the App Store to download it:

What operating system version your Mac can support

Download the latest available Mac operating system in the App Store

Did this answer your question?