This information applies to subscriptions purchased directly from the PredictWind website. Subscriptions purchased through the Apple App Store or Google Play Store are billed and managed by Apple or Google.
If your PredictWind subscription renewal payment is unsuccessful, there is a grace period during which we will automatically attempt to process the payment again.
Update your credit card details
If your payment failed because your credit card details have changed or your previous card is no longer valid, please update your payment details on the PredictWind website.
Once your credit card details have been updated, you do not need to make the payment manually. We will automatically attempt to process your subscription renewal again, usually within 24 hours.
What happens if the payment continues to fail?
We will make further attempts to process your renewal during the grace period.
If we are unable to successfully process the payment before the grace period ends, your paid subscription may expire and your PredictWind account will revert to the Free subscription level.