Please note this troubleshooting is for GPS tracking via the SMS functionality of the Iridium GO! it is not for a DataHub /Iridium GO! installation.
Have you activated a new PredictWind SIM card which has generated a new Iridium phone number? We will need this number to update your settings at our end.
Please check the unit is getting a GPS position on the LCD display of the Iridium GO!. If there is no GPS Lat/Long displayed, the unit does not have a GPS fix. Can you please power the unit off for 5 mins and then back on again, and please place the unit on deck to ensure it has good GPS reception. The external antenna is only for the Iridium signal, not for GPS reception. In most cases this fixes the issue.
If the power off does not work, please check that you have the GPS tracking turned on in the Iridium GO! App.
1--Start Iridium GO! app on your iPhone/Android.
2-- Login and click the 'Submit' button.
3-- Click on Settings > Time . Check the Time Zone has been set to 00:00 under Time Zone > Press Save
4 -- Click on Setting > Track. Please ensure you are going to the Track menu from Settings, not the Track menu on home page.
5 -- Select '1 Hour' from "Tracking Frequency" drop-down > Save
7-- Please check under Settings > Power that GPS is turned on.
If this does not work please reset the unit with the instructions below and turn on the GPS tracking again with the instructions below:
1) Turn on the Iridium GO!
2) Open the external antenna cover.
3) Use a paper clip or similar point, and press gently inside the Restore button hole. This is next to the antenna adaptor port. Be careful not to touch/break the antenna adaptor.
4) Follow the screen menu prompts to reset settings to factory defaults.
Important: All previous settings will be lost, the SSID will be reset, and any new users will be deleted. The username will be reset to guest and the password will be reset to guest for logging in to the Iridium GO! unit. If you are using the GEOS global emergency response services as your SOS settings you will need to re-enter the GEOS activation code. If you choose not to use GEOS for your SOS settings, please ensure that the appropriate call and message recipients for SOS are re-entered. Resetting the Iridium GO! will not affect the operation of the Offshore App, Iridium GO! App or Iridium Mail & Web App.
We have seen the odd case where the Message (Service centre) number is not correctly set up after a system reset. Please check this by connecting your iOS/Android device to the Iridium GO! Wifi, Open the Iridium GO! App, go to "Settings", then menu "Message". Please check the number is set to +881662900005