If you are experiencing any issues with your iPhone or iPad not connecting to the Iridium GO check the following troubleshooting tips below:
This issue can be broken down into 2 parts:
1/ My mobile device won't connect to the Iridium GO wifi
2/ My mobile device connects to the Iridium GO wifi but won't log in
1/ MY IPAD/ IPHONE WON'T CONNECT TO THE IRIDIUM GO WIFI
If your mobile device is not picking up the Iridium Wi-Fi signal check to ensure the Wi-Fi is turned on in the Iridium GO unit. You need to do this from the LCD screen on the Iridium GO.
Ensure the Iridium GO unit is on (antenna raised) and powered up
Looking at the LCD screen on the front of the Iridium GO unit
Press the left-hand button until you reach Power, use the right-hand button to Select Power.
If the Wi-Fi is ON it will say: Set GPS - on-demand / SET Wi-Fi - OFF / Back
If it says SET Wi-Fi - ON > then please change it to say > SET Wi-Fi -OFF
On your mobile device, go to that device's settings> Turn Wi-Fi off then on, the Iridium Wi-Fi should be visible.
2/ MY IPAD/ IPHONE CONNECTS TO THE IRIDIUM GO WIFI BUT WON'T LOG IN
Make sure you are connected to the Iridium Wifi, not another wifi source.
The default login for the Iridium GO! is username 'guest', and password 'guest'. By default, this login has administrator privileges and SHOULD NOT BE CHANGED
Bluetooth and cellular connections on a mobile device can interfere with the network connection to the Iridium GO. Please turn your device into Airplane Mode, then turn on Wi-Fi only. Ensure Bluetooth is turned off.
Turn off or uninstall any AdBlocker, VPN or web protection software such as Norton/ McAfree Apps running on your device.
Ensure you only have 1 device connected to the Iridium GO!, Multiple devices trying to use the Iridium GO! connection causes problems.
Ensure you have a direct connection to the Iridium GO! Wifi - no other networking devices such as a Wifi or LAN router.
On an iPad/iPhone go to your iOS settings > Wifi > Click on Iridium-XXXXX. At the bottom select HTTP Proxy and click on the "Off" button.
On an iPad/ iPhone that has upgraded to iOS14, ensure 'Local Network' is turned on. Go to your device Settings > Scroll down the page until you see the Iridium Go App/ Iridium Mail App and Offshore App > Open each App Settings > Turn ON Local Network.
On your iPad/ iPhone Offshore App if you get the error message 'Could not connect to the Iridium GO, please check the IP address and Wifi connection' Go to your iPad/ iPhone device > Settings > Privacy > Local Network > Iridium Go App/ Iridium Mail App/ Offshore App> Turn on Local Network for each App.
If your mobile device keeps trying to switch from the Iridium GO! Wi-Fi to another network, ensure that all of your saved network connections have "auto-reconnect" set to not auto-reconnect/ not auto-join. Otherwise, if your device believes there is a "better" network available than your current network it may decide to switch to it. Go to your mobile device > Settings > > Wifi > Choose a network > Ensure Auto -Join is turned Off.