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GO exec the Offshore App is not working
GO exec the Offshore App is not working

Troubleshooting steps for the Offshore App with the GO exec

Jon Bilger avatar
Written by Jon Bilger
Updated over a week ago

If you're unable to download GRIBs or plan routes in the Offshore App, please check these potential issues and resolutions below.

Is your Offshore App up to date?

PredictWind updates the Offshore App frequently to add new features and support for new plans. If you have subscribed to the GO! exec Unlimited Plan, please note you must be using Offshore App v 7.0 or later for it to work.

Download the Offshore App here to ensure you're using the latest version.

To check the version you have, open the Offshore App and look in the bottom right corner of the screen.

Have you turned on the Admin Pin?

If you have enabled an Admin Pin on the Iridium GO! exec, this will affect the Offshore App connection to the GO! exec and stop the GRIB downloads. To disable the Admin Pin, on the Iridium GO! exec touchscreen:

  • Tap the Settings wheel.

  • Tap Admin settings

  • Tap Admin PIN

  • Where Enable Admin Pin is enabled in blue, tap to set it to Disabled.

  • Tap the checkmark in the bottom centre of the GO! exec touch screen to apply this setting.

The Iridium GO! exec supports an administrator PIN to prevent key features from being controlled by anyone other than the Device Administrator. By default, the Admin PIN is disabled, and we recommend it remains OFF.

Please NOTE if you forget the user PIN, you will need to Factory Reset the Iridium GO! exec unit.

Is the Iridium GO! exec in an all-blocked profile?

The Offshore App automatically opens and closes the firewall on the exec from the all-blocked web profile. When downloading a GRIB via the exec, make sure you select the GO! exec tab on the final download page in the Offshore App, and your Iridium GO! exec web profile is all blocked.

Check local network is turned on

  1. On an iPad/iPhone please go to your iOS settings > Wifi > Click on Iridium-XXXXX. At the bottom select HTTP Proxy and click on the "Off" button.

  2. On an iPad/ iPhone that has upgraded to iOS14 or above, ensure 'Local Network' is turned on. Go to your device Settings > Scroll down the page until you see the Iridium GO! exec App / Offshore App > Open each App Settings > Turn ON Local Network.

  3. On your iPad/ iPhone Offshore App if you get the error message 'Could not connect to the Iridium GO! exec, please check the IP address and Wifi connection' Go to your iPad/ iPhone device > Settings > Privacy > Local Network > Iridium GO! exec App/ Offshore App> Turn on Local Network for each App.

Do you have any VPN (Virtual Private Network) or Ad Blocker software?

Turn off or uninstall any Ad Blocker or virus protection Apps running on your device. If turning it off does not work, you will need to uninstall it.

Turn off, but ideally uninstall VPN Apps. Uninstalling any VPN is preferred, as we have seen VPN Apps override your earlier choice to turn it OFF in the settings. If you uninstall a VPN you will need to do a full restart of the device and Iridium GO! exec before attempting to connect again.

Do you have "Limit IP Address Tracking" enabled when your iOS device connects to the GO! exec Wi-Fi?

Please disable "Limit IP Address Tracking" in the iPhone's Iridium Wi-Fi network settings so that The Offshore App can establish a connection to the device. To do this:

  • Tap the circled blue i button

  • Tap to disable "Limit IP Address Tracking"

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