DataHub Pro Firmware update
To follow this setup guide successfully and benefit from all the new features we have added to the DataHub Pro since its launch, it is essential to check and update the DataHub Firmware as soon as you connect to it. It is also a good idea to check for Firmware updates from time to time.
Important Note: The DataHub Pro must maintain power during a Firmware update. If the DataHub loses power during the update, it will be damaged beyond repair.
DataHub Pro - How to update the Firmware Video
From 2:12 mins onwards, this DataHub Pro Set-up Quick start video steps through how to connect to DataHub Pro Wi-Fi, connect the DataHub Pro to the Internet and update the Firmware: https://youtu.be/jc6IOYnwHe4?feature=shared&t=419
Get ready to connect to the DataHub Pro
The DataHub Pro will be offline when you first connect to it. Therefore, we recommend you either print the Step 1 help articles first or have it available on another device so you can continue to read.
Plug the DataHub Pro into the AC power supply with the power cord provided.
A blue Power LED status light will illuminate when the unit is correctly powered on.
We recommend connecting your laptop, computer or large-screen tablet device to the DataHub Pro Wi-Fi.
We do not recommend using a mobile device for this step;
The DataHub Pro Wi-Fi network will look like PW-Hub-XXXX in the list of available Wi-Fi networks. Please select "Connect Automatically" if this option is available. On a Mac, you may need to click "Other Networks" to see the Wi-Fi network.
Firmware Update Steps
To update the Firmware, the DataHub Pro must connect to high-speed Internet. You can either activate the LTE SIM card in the DataHub Pro via your laptop or mobile device in the PredictWind Satellite portal, or by connecting the DataHub Pro to the Internet first using a USB-tethered phone Internet connection or Wi-Fi at your home.
Important Note: Please do not use the GO exec or Iridium GO! for this.
Option 1) Activate the LTE SIM in your DataHub Pro by phone to connect it to the Internet
To activate the LTE SIM card in your DataHub Pro to connect it to the Internet:
Screw the LTE antenna into the DataHub Pro LTE connector and raise the antenna to 45-90° so it can receive cellular coverage.
Connect to DataHub Wi-Fi (e.g. PW-Hub-A1234).
Open a Chrome or Safari web browser to 10.10.10.1.
Log in to the DataHub using the Username: admin and Password: admin
The firmware version in the bottom right corner of the page will display as HUB-V2 V4.37 or similar.
Click on Services > LTE / SIM Card (top menu).
Scan the QR code on your phone, or if you have already connected the DataHub Pro to the Internet via Wi-Fi, Ethernet WAN or USB tether, then click the link.
Log in to your PredictWind Satellite Account or register to set one up.
Follow the prompts to activate your PredictWind SIM card.
Wait a few minutes, then reboot the DataHub by removing and reconnecting the power, or click on Services > Maintenance > REBOOT.
When your DataHub Pro has connected to the Internet, you will see this on the Services > Internet Status page as the LTE USB Modem widget coloured GREEN with Status: Connected.
Important Note: Registration of your LTE SIM card can take a few minutes, and the DataHub must be rebooted AFTER registration is complete before the SIM can connect. Please wait 3-5 minutes after registration before rebooting. Allow another 3-5 minutes from the time the DataHub has rebooted for the SIM card to register on the network for the first time and successfully transfer data.
If it hasn't worked after 10 minutes, then please reboot your DataHub Pro again and wait another 5 minutes before checking the LTE USB Modem widget for connectivity.
Option 2) Connect your DataHub Pro to the High Speed Internet by Wi-Fi, Ethernet Cable or USB tether.
Please use any of these methods:
Now you are ready to update the DataHub Pro Firmware
After you have connected the DataHub Pro to the Internet, complete the following steps.
From the left menu, under the Services heading, click Services > Settings.
On the top menu on the right-hand side, click Software Updates.
Click CHECK, then Download.
Please be patient for the download process to start and complete. If the download fails, please retry. If you have difficulty downloading the update please use a desktop or laptop device or connect the DataHub to the Internet a different way, e.g. Wi-Fi.
This page will be shown as the Firmware is being downloaded.
Click Confirm.
The Firmware update takes 5 to 10 minutes to complete. Note: You will be disconnected from Wi-Fi during the update while it reboots. Before checking update status, please ensure you reconnect to the DataHub Wi-Fi.
The page will say Upgrade in Progress.
The Firmware update is complete once the PW-Hub-XXXX Wi-Fi is again available to reconnect your device.
Important Note: After a Firmware update, please allow the DataHub Pro 5-10 minutes to fully unpack the Firmware, load it into the Flash memory, and start up all the DataHub Pro programs.
Any changes made to DataHub Pro settings during this time will be only saved temporarily into RAM. Clicking the Save & Apply button will only work as usual after 5-10 minutes.
Please reconnect you device to the DataHub Pro Wi-Fi.
When you have updated the Firmware successfully and press CHECK on the Software Updates page, if you see the message "Your system is up to date - HUB-V2 vX.XX", then congratulations! Your DataHub Pro Firmware is up to date.
Continue to Step 2
You are ready to move on to Step 2: How to set up GPS tracking.
Troubleshooting
DataHub Pro 10.10.10.1 won't load. I cannot reconnect to the DataHub Pro
If you are unable to open 10.10.10.1 in your web browser or see text only on the webpage after a Firmware update, please review the troubleshooting article here.