Before you start
To update the DataHub Pro firmware, it must be connected to high-speed Internet. To connect your DataHub Pro to the Internet, please review the articles below:
Important Notes: DO NOT attempt to update DataHub Pro Firmware using an Iridium GO! or Iridium GO exec. You require high-speed internet for this.
The iPhone or Android device that provides a USB tether for the Internet with the DataHub Pro cannot be the same device used to log in to the DataHub Pro on 10.10.10.1
Logging in to the DataHub Pro using a laptop, computer or large-screen tablet to update the Firmware is recommended. Please do not use a mobile phone.
Now you are ready to update the DataHub Pro Firmware
After you have connected the DataHub Pro to the Internet, complete the following steps.
From the left menu, under the Services heading, click Services > Settings.
On the top menu on the right-hand side, click Software Updates.
Click CHECK, then DOWNLOAD.
Please be patient while the download process starts and completes. If the download fails, please retry.
If you have difficulty downloading the update, please use a desktop or laptop device to connect the DataHub to the Internet in a different way, e.g., an Ethernet cable into the DataHub Pro WAN port, a different Wi-Fi (e.g., phone hotspot) or USB tether to your iPhone or Android.
This page will be shown as the Firmware is being downloaded.
Click Confirm.
The Firmware update takes 5 to 10 minutes to complete. Note: You will be disconnected from Wi-Fi during the update while it reboots. Before checking the update status, please reconnect to the DataHub Wi-Fi.
The page will say 'Upgrade in Progress'.
The Firmware update is complete once the PW-Hub-XXXX Wi-Fi is available again so you can reconnect your device.
Important Notes: After a Firmware update, please allow the DataHub Pro 5-10 minutes to fully unpack the Firmware, load it into the Flash memory, and fully start up so you can rejoin the DataHub Pro Wi-Fi again.
Any changes made to DataHub Pro settings during this time will be saved only temporarily into RAM. Clicking the Save & Apply button will only work as usual after 5-10 minutes.
Reconnect your device to the DataHub Pro Wi-Fi.
When you have successfully updated the Firmware, press CHECK on the Software Updates page.
When you see the DOWNLOAD button again, follow the steps above again to update your DataHub Pro to 4.54 or later.
Press CONFIRM to complete the update.
"Your system is up to date - HUB-V2 vX.XX", then congratulations! Your DataHub Pro Firmware is up to date.
Troubleshooting
DataHub Pro 10.10.10.1 won't load. I cannot reconnect to the DataHub Pro
If you are unable to open 10.10.10.1 in your web browser or see text only on the webpage after a Firmware update, please review the troubleshooting article here.