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DataHub Pro Firmware update failed

Troubleshooting why the DataHub Pro Firmware did not upgrade

Matt Crockett avatar
Written by Matt Crockett
Updated over 3 months ago

Unable to see DataHub Pro Wi-Fi

If you have just upgraded your DataHub Pro Firmware, it has been over twenty minutes, and you cannot see DataHub Pro Wi-Fi to reconnect; please power off and power on the device, wait two minutes, and try again.

It's possible the firmware upgrade didn't succeed, so please check the firmware version and upgrade again if it fails.

DataHub Pro login displays a text script error

If you have just upgraded your DataHub Pro Firmware, you can re-connect to DataHub Pro Wi-Fi; however, upon login, you see a white page and text script stack traceback /usr/lib/lua/luci dispatcher error such as the one below. Please power off and power on the Device, wait two minutes and try again.

It's possible the firmware upgrade didn't succeed, so please check the firmware version and upgrade again if it fails.

We recommend updating DataHub Pro Firmware using a laptop, not a mobile device or tablet. If the download fails, please retry, or, connect your DataHub Pro to the Internet via a different method and then retry.

Important Note: Please ensure your DataHub Pro maintains power during the Firmware update, or it might destroy the DataHub Pro and it will need to replaced.

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