Important Note: If your DataHub Pro has been installed on your boat by a professional installer, please check if the DataHub Pro Wi-Fi network name has been changed.
Firmware Upgrade: If you have just upgraded your DataHub Pro Firmware or done a factory reset, and it has been over 15 minutes. If you still do not see DataHub Pro Wi-Fi to reconnect to, please power off and power on the DataHub Pro, then wait two minutes and try again. It's possible the Firmware upgrade didn't succeed, so please check the Firmware version and upgrade again if it has failed.
Troubleshooting - I cannot connect to DataHub Pro Wi-Fi
Check Other Networks
If you're on a Mac, check under Other Networks in your Wi-Fi network list to connect to DataHub Pro Wi-Fi for the first time.
Reboot your device or turn off and on your device Wi-Fi
Wi-Fi chips scan periodically to find nearby Wi-Fi networks to connect to. This scanning takes time. Open the Wi-Fi connection menu on your device and wait a few minutes to see if the DataHub Pro appears after several scans. It may take longer than you think.
If you still cannot find DataHub Pro Wi-Fi, turn off Wi-Fi on your device, turn it back on again, then try again, or, reboot your device.
Swap Wi-Fi - switch the DataHub Pro 2.4Ghz to be an access point and use the 5Ghz Wi-Fi to join other Wi-Fi networks
Some devices can't join to 5Ghz Wi-Fi, only 2.4Ghz. There are 2 Wi-Fi radios in the DataHub Pro, one is 2.4Ghz, and the other 5ghz. Older devices, such as a chartplotter or printer may only have a 2.4Ghz radio.
There is an option to change the two Wi-Fi radios around, so the 2.4Ghz and the 5Ghz change roles.
By default, the 2.4Ghz connects your DataHub Pro to the Wi-Fi networks supplying internet at your location, and the 5Ghz is the access point that you use to connect your onboard devices like chart plotters to the DataHub Pro
To change this around, you will need to:
Go to the left menu Settings, then the top menu Profiles, then the section Swap Wi-Fi > Install.
You will be disconnected from the DataHub Pro Wi-Fi while it changes the settings.
Please wait 30 seconds, then, on your device, go to Settings > Wi-Fi, choose the PW-Hub WIFI, and connect to it again.
You will be connected to the DataHub Pro with the 2.4GHz Wi-Fi instead.
Note, when you now want to connect the DataHub Pro to the internet Wi-Fi, you will be using the 5Ghz Wi-Fi, so what you are connecting to will need to be compatible with that also.
You may need to update the software on your DataHub Pro if you don't see the Profiles tab.
To check you have the latest DataHub Pro Firmware, please see How to Update the Firmware.
If you need to revert, you can repeat the process to swap Wi-Fi back to the original settings. Connecting back to the DataHub Pro PW-Hub Wi-Fi after 30 seconds is important to lock in the changes. If it is longer than 90 seconds before you connect back to the DataHub Pro, the swap settings will be disregarded.