Important Note: If your DataHub has been installed on your boat by a professional installer, please check if the DataHub Wi-Fi network name has been changed.
The DataHub Wi-Fi should show as PW-Hub-XXXX.
Have you just done a Firmware upgrade ? or Factory Reset ?
If you have just upgraded your DataHub Firmware or done a factory reset, and it has been over 15 minutes. If you still do not see DataHub Wi-Fi to reconnect to, please power off and power on the DataHub, then wait two minutes and try again. It's possible the Firmware upgrade didn't succeed, so please check the Firmware version and try again if it has failed.
Troubleshooting - DataHub Wi-Fi
1) Check Other Networks
If you're on a Mac, check under Other Networks in your Wi-Fi network list to connect to DataHub Wi-Fi for the first time.
2) Reboot your device or turn off and on your device Wi-Fi
Wi-Fi chips scan periodically to find nearby Wi-Fi networks to connect to. This scanning takes time. Open the Wi-Fi connection menu on your device and wait a few minutes to see if the DataHub appears after several scans. It may take longer than you think.
If you still cannot find DataHub Wi-Fi, turn off Wi-Fi on your device, turn it back on again, then try again, still not seen, Power off/on your device.
3) Another Device/Computer
Try another device or computer, Does it see the DataHub Wi-Fi ?
4) Power Off/On the DataHub
Next Steps, if the above does not work:
Hardware reset of the DataHub
A hardware reset of the DataHub is in order if you have either lost the Wi-Fi password, admin password or are unable to otherwise access the web admin UI for the DataHub. To perform a hardware reset, locate the reset button next to the power inlet for the unit. You will find it through a small pinhole through the enclosure. Use a paper clip or other small object to depress the button for 15 seconds while the unit is powered on. After 15 seconds, release the button. The unit will then perform a factory reset. Note that a quick push of the button will reboot the unit, but not reset it to its defaults. The button must be held for more than 10 seconds and less than 30 for the reset action to occur.
With a Computer/Laptop connected to the DataHub with an Ethernet cable.
Swap Wi-Fi - switch the DataHub 2.4Ghz to be an access point and use the 5Ghz Wi-Fi to join other Wi-Fi networks
Some devices can't join to 5Ghz Wi-Fi, only 2.4Ghz. There are 2 Wi-Fi radios in the DataHub, one is 2.4Ghz, and the other 5ghz. Older devices, such as a chartplotter or printer may only have a 2.4Ghz radio.
There is an option to change the two Wi-Fi radios around, so the 2.4Ghz and the 5Ghz change roles.
By default, the 2.4Ghz connects your DataHub to the Wi-Fi networks supplying internet at your location, and the 5Ghz is the access point that you use to connect your onboard devices like chart plotters to the DataHub
To change this around, you will need to:
Go to the left menu Settings, then the top menu Profiles, then the section Swap Wi-Fi > Install.
You will be disconnected from the DataHub Wi-Fi while it changes the settings.
Please wait 30 seconds, then, on your device, go to Settings > Wi-Fi, choose the PW-Hub WIFI, and connect to it again.
You will be connected to the DataHub with the 2.4GHz Wi-Fi instead.
Note, when you now want to connect the DataHub to the internet Wi-Fi, you will be using the 5Ghz Wi-Fi, so what you are connecting to will need to be compatible with that also.
You may need to update the software on your DataHub if you don't see the Profiles tab.
Here is the link with info on how to check you have the latest version of the DataHub software.
If you need to revert, you can repeat the process to swap Wi-Fi back to the original settings. Connecting back to the DataHub PW-Hub Wi-Fi after 30 seconds is important to lock in the changes. If it is longer than 90 seconds before you connect back to the DataHub, the swap settings will be disregarded.