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Datahub cannot connect to Wi-Fi hotspot
Datahub cannot connect to Wi-Fi hotspot

Troubleshooting connection issues from the DataHub to a Wi-Fi hotspot or network

Matt Crockett avatar
Written by Matt Crockett
Updated over a week ago

The DataHub has a 2.4 Ghz Wi-Fi network built in, which, by default, is configured as available to connect to other 2.4 GHz Wi-Fi networks.

In the first instance, please see this article for a step-by-step guide to connecting your DataHub to a Wi-Fi network or hotspot:

If you are unable to connect to your chosen Wi-Fi network successfully, please verify the following:

The Wi-Fi password is correct

The most common reason the DataHub cannot connect to your Wi-Fi is because the password is incorrect. Some keyboards, particularly on mobile or tablet devices, capitalize the first letter of the password discretely.

To validate your password, click on the * button to reveal it. Check it, amend it if required, and click the CONNECT button. It is not necessary to click SAVE & APPLY.

Wi-Fi security protocol is WPA3 or other

If your Wi-Fi network uses WPA3, the DataHub cannot connect to it unless Legacy mode is enabled. The DataHub will appear to validate its connection using your credentials; however, it will not be able to connect successfully.

To fix this, please log into your Wi-Fi router and choose WPA2 as the authentication protocol or enable Legacy mode, which may also make this available for devices. Once you have done this, please re-attempt to connect with the DataHub. The options and methods to enable this will vary between routers, so please see your router manufacturer's website for support.

Unable to see Wi-Fi hotspot

It is possible, but unlikely, that your Wi-Fi hotspot is only available in 5 GHz. By default, the DataHub uses the 2.4 Ghz Wi-Fi network to connect to other networks; however, it is possible to swap the Wi-Fi networks on your DataHub so the 2.4 GHz network is available for your local devices to connect to, and your 5 GHz can be used to join a Wi-Fi hotspot or network.

To swap the Wi-Fi profiles on the DataHub:

  • Click the Settings menu.

  • Click the top menu Profiles.

  • Click Install on the Swap WiFi row.

Please allow around one minute for the new profile to apply, and reconnect to DataHub Wi-Fi to log in to the DataHub again. It is not necessary to click SAVE & APPLY.

When you have logged in again, click the Wi-Fi menu. The 5 GHz network will now be available to connect to your Wi-Fi network. You will need to reconnect all your devices to the DataHub 2.4 GHz network.

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