The DataHub has a 2.4 Ghz Wi-Fi network built in, which, by default, is configured as available to connect to other 2.4 GHz Wi-Fi networks.
In the first instance, please see this article for a step-by-step guide to connecting your DataHub to a Wi-Fi network or hotspot: https://help.predictwind.com/en/articles/7875191-how-to-connect-the-datahub-using-wifi-to-an-internet-hotspot
If you are unable to connect to your chosen Wi-Fi network successfully, please verify the following:
The Wi-Fi password is correct
The most common reason the DataHub cannot connect to your Wi-Fi is because the password is incorrect. Some keyboards, particularly on mobile or tablet devices, capitalize the first letter of the password discretely.
To validate your password, click on the * button to reveal it. Check it, amend it if required, and click the CONNECT button. It is not necessary to click SAVE & APPLY.
Wi-Fi security protocol is WPA3 or other
If your Wi-Fi network uses WPA3, the DataHub cannot connect to it unless Legacy mode is enabled. The DataHub will appear to validate its connection using your credentials; however, it will not be able to connect successfully.
To fix this, please log into your Wi-Fi router and choose WPA2 as the authentication protocol or enable Legacy mode, which may also make this available for devices. Once you have done this, please re-attempt to connect with the DataHub. The options and methods to enable this will vary between routers, so please see your router manufacturer's website for support.
Unable to see Wi-Fi hotspot
It is possible, but unlikely, that your Wi-Fi hotspot is only available in 5 GHz. By default, the DataHub uses the 2.4 Ghz Wi-Fi network to connect to other networks; however, it is possible to swap the Wi-Fi networks on your DataHub so the 2.4 GHz network is available for your local devices to connect to, and your 5 GHz can be used to join a Wi-Fi hotspot or network.
To swap the Wi-Fi profiles on the DataHub:
Click the Settings menu.
Click the top menu Profiles.
Click Install on the Swap WiFi row.
Please allow around one minute for the new profile to apply, and reconnect to DataHub Wi-Fi to log in to the DataHub again. It is not necessary to click SAVE & APPLY.
When you have logged in again, click the Wi-Fi menu. The 5 GHz network will now be available to connect to your Wi-Fi network. You will need to reconnect all your devices to the DataHub 2.4 GHz network.