If you have a Standard or Professional subscription but cannot see features like Weather Routing, this is usually due to the app not yet recognising your subscription or being logged into a different account.
1. Confirm your subscription is active
Weather Routing is only available with Standard or Professional forecast subscriptions. If you’ve purchased one of these plans, the feature should be available across all devices.
2. Refresh your account in the App
Sometimes the app needs to re-sync your subscription. Try the following:
Close and reopen the PredictWind App
Log out, then log back in
This will prompt the app to recognise your active subscription.
3. Check you are logged into the correct account
Make sure you are using the same PredictWind email address and password on all platforms:
PredictWind website
PredictWind App
PredictWind Offshore App
Using a different email (even accidentally) is the most common reason features appear missing.
4. Verify login details in the Offshore App
If you're using the Offshore App, double-check your account settings:
Windows 10: File (top left) → Settings → PredictWind Account
Mac: PredictWind Offshore (top left) → Settings → PredictWind Account
iOS / Android: Preferences (from the main menu) → PredictWind Account
5. Still not working?
If the issue continues after confirming your login and refreshing the app, please reach out to our team who will help resolve this for you.