If you are trying to activate your Iridium GO! SIM card and receive this error message, please check the following:
1. Check your SIM number and IMEI
Double-check that you have entered the SIM number and device IMEI correctly. These are long numbers, and it is easy to enter a digit incorrectly.
If you have confirmed the details but continue to receive the error, contact PredictWind and select Talk with a person to reach our support team.
Please send us clear photos of the SIM card and the device IMEI so we can confirm the numbers for you.
2. Was the SIM card purchased from PredictWind?
If your SIM card was not purchased from PredictWind, we cannot activate it for you. Iridium GO! SIM cards are provider-specific and must be activated by the company you purchased the SIM card from.
PredictWind Iridium GO! SIM cards are easy to identify as they have a blue PredictWind sticker on them.
If you need a PredictWind SIM card, we sell and ship them from our warehouses in New Zealand, Australia, the USA, and Europe. If you have enough time before your departure, you can order a PredictWind SIM card and activate it with a PredictWind Iridium GO! airtime plan.