If you are trying to activate your Iridium GO exec SIM card and receive this error message, please check the following:
1. Check your SIM number and IMEI
Double-check that you have entered the SIM number and device IMEI correctly. These are long numbers, and it is easy to enter a digit incorrectly.
If you have confirmed the details but continue to receive the error, contact PredictWind and select Talk with a person to reach our support team.
Please send us clear photos of the SIM card and the device IMEI so we can confirm the numbers for you.
2. Was the Iridium GO exec or SIM card purchased elsewhere?
If your Iridium GO exec or SIM card was not purchased from PredictWind, we will still be able to activate it with a PredictWind airtime plan, but some additional steps are required.
Please contact PredictWind and select Talk with a person. Let us know where you purchased the Iridium GO exec and SIM card, and our support team can check the details and advise you on the next steps.