If you have received your PredictWind order but cannot find an item that you were expecting, please check all the packaging carefully before contacting PredictWind Support.
Small items, particularly SIM cards, can sometimes be difficult to spot and may have moved during shipping.
Check all the packaging
Please:
Remove all items and packaging from the shipping box.
Check inside any pouches, sleeves, envelopes, bubble wrap or other packaging included with your order.
Check underneath the cardboard flaps at the bottom of the shipping box. Small items such as SIM cards can occasionally slip underneath these flaps during shipping.
If necessary, carefully flatten or dismantle the cardboard box to make sure nothing has become trapped within the packaging.
Check that the outer shipping box was not damaged or opened during transit.
SIM cards are normally packaged with the other components in your order rather than being shipped separately. The exact packaging used may vary depending on the warehouse your order was shipped from.
What if I still cannot find the item?
If you have thoroughly checked the packaging and an item is still missing, please contact PredictWind Support.
To help us investigate with the warehouse and shipping carrier, please provide:
Photos of the outer shipping box, including any visible damage.
Photos showing all items you received.
Photos of all packaging that was included in the box.
Details of the item you believe is missing.
Please keep the original box and packaging until we have completed our investigation, as we may need this information when following up with the warehouse or shipping carrier.