Please check you have the latest Iridium GO firmware, by opening the Iridium GO! App > log in, > go to the Help icon > click on the "About" menu. The Iridium GO! firmware version should be 2.1.22. It is critical that you have the latest firmware for a reliable connection and the Apps to work.

The Iridium GO! device contains an internal website portal that can be used to upgrade the firmware. You will need a Laptop (PC or Mac) and a high-speed internet connection to download the Firmware file.  NOTE: Updating the firmware cannot be done on a mobile device or tablet. 


  1. Download the Firmware (50MB file) from this link

  2. If your computer asks what folder to save the Firmware file to, choose 'Desktop'. Once this file has been downloaded, you do NOT need to open the file. Go straight to Step 3.

  3. Connect your PC or Mac to the Iridium GO! Wi-Fi.

  4. Open an internet browser (recommend Chrome) and enter in the address bar. Press Enter on your keyboard and log in with an administrator account (by default “guest” & "guest").

  5. Go to the System tab (top right) and select the Firmware file to upload. It should be in the Desktop or Downloads folder.

  6. Once complete you will need to do another power off/on of the Iridium GO!

NOTES: Iridium released this firmware version 2.1.22 on the 5th October 2021 and it fixes the 2014 time/ date issue.

They have also released a new version of the iOS (v1.6.33) and Android (v1.6.20) Iridium GO! App which needs to be updated on your devices to completely fix any time/date issues. You can find the latest Iridium GO! App on the AppStore/Google Playstore.

Did this answer your question?