Please check you have the latest Iridium GO! firmware by opening the Iridium GO! App on your Android or Apple device > Log in.
Once log-in is complete > go to the Help icon > Click on the "About" menu. The Iridium GO! firmware version could be 2.1.22. OR 2.1.24
NOTE: July 2025, Iridium released new firmware for the Iridium GO!, version 2.3.1. This does not apply to the GO exec
This firmware upgrade accounts for a change in the internal hardware from the existing GPS module (end of life) to the new GPS module. The upgrade does not alter device operation or functionality.
How to update the Iridium GO! Firmware
You will need a Laptop (PC or Mac) and a high-speed internet connection to download the Firmware file. Updating the firmware cannot be done on a mobile device or tablet.
Firmware should NEVER be downgraded. If a device with firmware 2.1.24 is downgraded by mistake, it will need to be sent back to Iridium for a reinstall of the upgrade, as this can only be done by Iridium.
The Iridium GO! device contains an internal website portal that is used to upgrade the firmware.
Instructions
Download the Firmware (50MB file) from this link.
NOTE: Updating the firmware cannot be done on a mobile device or tablet.
If your computer asks what folder to save the Firmware file to, choose 'Desktop'. Once this file has been downloaded, you do NOT need to open the file. Go straight to Step 4.
Connect your PC or Mac to the Iridium GO! Wi-Fi.
Open an internet browser (recommend Chrome) and enter 192.168.0.1 in the address bar. Press Enter on your keyboard and log in with an administrator account (by default, “guest” & "guest").
Go to the System tab (top right) and select the Firmware file to upload. It should be in the Desktop or Downloads folder.
Once complete, you will need to do another power off/on of the Iridium GO!