If you are having trouble making phone calls from your Iridium GO! please check the following:
Captain/Crew calling needs to be OFF
If you are having problems making phone calls from your Iridium GO! and receive the message "This number is no longer in service" or see the number 698 inserted before the country code please check if Captain/Crew Calling has been turned on.
If 'Captain/Crew calling' has been turned on then regardless if you follow the correct dialling sequence, captain/crew calling changes the number and will give the voice recording that the number calling is no longer in service.
To turn off Captain/Crew calling go to the Iridium GO App > settings > Captain/Crew Calling and make sure Enabled is turned off.
If you are having trouble with people not hearing you when you call from your Iridium GO! please check the following:
1. Is your Iridium GO unit connected to the external Antenna? This makes a big difference, and make sure you are within a few meters of the Iridium GO! to get the best voice quality.
2. Ensure that the microphone is turned on for the Iridium GO! App.
On your mobile device, if it is iPad/ iPhone go to > Settings > scroll down to Iridium Go App > Microphone and ensure that the Microphone is turned on.
If on an Android phone go to > Settings > Apps > Iridium GO! > Permissions and the ensure microphone is turned on.
3. When you are making a call with the Iridium GO! App, ensure that the Mute button hasn't been accidentally clicked. The mute icon is a microphone with a slash through it. It will turn a slightly darker grey when it has been clicked.
Further troubleshooting for Voice calls to and from your Iridium GO!
When making or receiving a call , do you have 5 bars of signal strength? Do not try to make a call if you do not have 4-5 bars of continuous signal strength.
Make sure your iPhone/Android is connected to the Iridium GO! WiFi.
Ensure you are within 1 to 2 metres of the Iridium GO! when making the call.
Ensure you only have 1 device connected to the Iridium GO! If you have multiple devices trying to use the Iridium GO! connection, this can be a source of issues.
In your Iridium GO! App under Settings > 'Call' make sure +881662990000 is entered, hit save or OK. Select 'Message' make sure the Service Centre number entered is +881662900005 > Save or OK.
Check you have the correct international dialling sequence including country code. For example +1 or 001 for USA, +64 or 0064 for NZ. You can dial the Iridium test number 0014807525105 to make a test call - it’s a free call.
If you are able to dial out from Iridium GO! normally, however, at the receiver's end their phone does not ring, test calling another cell number. It is possible the receiver's network provider blocks satellite calls.