If you cannot hear audio or are muted when making Iridium GO exec voice calls, please check the following:
Update your device's operating system. iOS 16.1.2 has a known issue where a call can be answered with the Iridium GO exec App; however, it cannot send or receive audio.
Bluetooth is enabled on your device. Bluetooth must be enabled to receive calls.
Check your Microphone permissions are enabled:
iPhone - open Settings, swipe down through your Apps and tap Iridium GO! exec app. Check the Microphone permission is enabled in green.
If you cannot see Microphone as a setting to enable, please uninstall and reinstall the Iridium GO exec App.
Android - open Settings, tap Apps, swipe down and tap Iridium GO! exec app. Under App Settings tap Permissions. Check the Microphone permission is enabled in green.
When you make a call with the Iridium GO exec App, please make sure the Mute button hasn't been accidentally tapped, as shown below.
On the Iridium GO exec LCD touchscreen, tap the Settings wheel, tap Audio Settings, check the Ring Volume and Device Volume and adjust them up if required.
Important Note: To make outbound voice calls through the Iridium GO exec App your device must be directly connected to the Iridium GO exec device's Wi-Fi.
Outbound calling does not work when connected through DataHub Wi-Fi to the Iridium Go! exec. Outbound calls will dial out and connect; however, no audio will be sent or received.
Inbound calls will be received through the App on your device and work as expected when connected via DataHub Wi-Fi.
When using a Iridium GO exec with a DataHub to make an outbound call please temporarily connect directly to Iridium GO exec Wi-Fi. Reconnect to DataHub Wi-Fi after making the call and forget the Iridium GO exec Wi-Fi network on your device to ensure it remains connected to DataHub Wi-Fi so that PredictMail and other DataHub services will work.