Before you start
Please follow the steps in the article: Connect your Iridium GO exec to the DataHub to connect it. Following these steps carefully will resolve most connection issues and ensure the standard default connection settings are enabled.
If you have tried this, and your Iridium GO exec is connected to the DataHub, please check that the GO exec is not displaying this error on the touchscreen: No Data provisioned. Follow the resolution steps in this article if it is.
Further troubleshooting steps are below.
Check the Status page of the GO exec on the DataHub
Login to the DataHub via a web browser when connected via DataHub Wi-Fi on 10.10.10.1.
Under the left-hand side Satellite menu drop-down, click Iridium GO! exec.
On the top menu, click the Status menu.
When the DataHub is connected to the GO exec via Wi-Fi or Ethernet, you will see a strong signal and a complete set of information on the Iridium Status page, including the phone numbers, similar to those below:
If you see the complete set of information here, then congratulations! Your GO exec is connected to the DataHub, in strong coverage and registered on the Iridium Satellite network.
If you see ? question marks instead of a phone number for Line 1 and Line 2, but all the other information loads, then your DataHub and GO exec are connected; however, the GO exec is not registered on the satellite network, so it will not be able to establish an Internet connection.
Please power down the GO exec and power it on again when the device is connected to the External Antenna or has a clear view of the sky, or follow the troubleshooting steps here: No Data provisioned.
If no information is displayed on this page, then the GO exec is not connected to the DataHub; please continue the troubleshooting steps below.
GO exec connected to the DataHub via Ethernet
Check the Ethernet cable is plugged into the DataHub WAN port, not the LAN port.
If you are sure the DataHub is connected to the WAN port on the Iridium GO exec, please check the Ethernet cable works with another device or try another Ethernet cable.
Have you got the latest DataHub Firmware. If not, please update.
If the above does not work, you may need to perform a Factory reset of the GO exec and a Factory reset of the DataHub.
Important Note: Once factory reset, you will need to set up both devices again, including the SOS settings on the GO exec, so please make a note of your five-digit IERCC number before you do this. Connect the DataHub to the GO exec by following the steps provided in the article: Connecting your Iridium GO exec to the DataHub, ensuring you tick the first six boxes on the GO exec QuickStart page: Enable, Tracking, Polars, AIS, PredictMail, Poll on Tracking.
If you have PredictMail, please set up PredictMail on the DataHub again.
If these steps are unsuccessful, and you cannot see the DataHub connected to the GO exec on the GO exec status page as above, please get in touch with our support team by emailing us at support@predictwind.com.
GO exec connected to the DataHub via Wi-Fi
Check the DataHub 2.4ghz WiFi is connected to the GO exec and the Signal % of the Wi-Fi connection. To do this:
Login to the DataHub via a web browser when connected via DataHub Wi-Fi on 10.10.10.1.
Under the left-hand side Services menu, click Settings.
On the top menu, click the WiFi menu.
If your DataHub is connected to GO exec Wi-Fi the status will display as Connected, showing it is connected to the Iridium-xxxxxx network. If not, please connect it using the steps here: Use Wi-Fi to connect your GO exec to the DataHub.
If the DataHub is connected and the signal strength is below 70%, either the GO exec or DataHub needs to be repositioned, or there may be other Wi-Fi networks on the same or another close Wi-Fi channel causing interference with the signal. In the example below, although the GO exec Wi-Fi signal is strong, there are two other networks nearby also on Channel 5.
In the case above, changing the GO exec Wi-Fi channel to channel 7 would be best.
To enable the best Wi-Fi coverage to the DataHub, it is recommended to flat-mount both devices.
If this step is unsuccessful, and you cannot see the DataHub connected to the GO exec on the GO exec status page as above after allowing the GO exec to reboot and checking the DataHub is reconnected to the GO exec Wi-Fi again on the new channel, please get in touch with our support team by emailing us at support@predictwind.com.