If you get "No Data Provisioned" or "No Voice Provisioned" error messaging on your GO exec App or GO exec units LCD Screen, it is usually because you have powered on the GO exec with no satellite coverage.
Please power OFF the GO exec unit and power ON the GO exec again outside where you have a clear view of the sky/horizon or when the GO exec is connected to the external GO exec antenna.
To connect to the Iridium network and activate a voice call or data connection, the GO exec LED light must be pulsing GREEN, and sufficient satellite coverage bars must be available. At least 3 bars of coverage are required. Ideally, 4 to 5 bars of consistent coverage is necessary to initiate and sustain a voice or data connection. This may not be possible in port or at an urban home, particularly using the Internal Antenna. 1-2 bars of coverage is insufficient.
If the GO exec LED pulses RED for more than one minute after being powered on, it has failed to register its GO exec SIM card with the Iridium network, and the transceiver has been deactivated. Even though satellite signal bars may now show coverage, the device cannot connect. The GO exec will not attempt SIM registration again until prompted or rebooted.
To wake up the Iridium GO exec transceiver and trigger it to attempt sim card registration:
Please move the GO exec to a location with a clear view of the sky and horizon, or connect to an installed GO exec external antenna.
Lower the internal GO exec antenna on the device.
Tap Cancel on the touchscreen to prevent auto-shutdown.
Raise the internal antenna again.
Alternatively, power off and power on the GO exec again. If you see the GO exec LED flash green and 3-5 bars of coverage available, your device can connect.
Further Trouble Shooting steps if this does not resolve the issue,
1. Please check that the GO exec SIM card is inserted correctly.
To insert the GO exec SIM card correctly into the GO exec:
The 'gold' chip contact side must face down, and the white side faces up, with the corner cut off towards the paddle antenna.
Insert the GO exec SIM card fully and push gently until you hear a soft click. You may need to use your fingernail.
Check the edge of the GO exec SIM card sits flush in the socket. If you can remove the GO exec SIM card without pushing it in first, it needs to be re-inserted correctly.
2. Please check that the GO exec SIM card has been activated
SIM cards must be activated through the PredictWind Satellite portal before they will work. This includes choosing a GO exec monthly plan. Please review Step 2: Activate the Iridium GO! exec SIM card for activation instructions.
3. Reboot the GO exec
Please power off the GO exec and power it on again with the external antenna connected or where the internal antenna can find good signal strength. i.e. outdoors with a clear view of the sky and horizon.
Please contact us if you require further assistance.