If you're stuck or need help with any PredictWind Product or Service, please Contact Us in any of the following ways:
Use the Help speech bubble on the bottom right-hand corner of this website. This links to our AI Answerbot which can help solve many of the frequently asked questions immediately. At any time, you can request to talk to an agent. When prompted, please type Contact Support and click Connect to an Agent.
Email support@predictwind.com.
WhatsApp: +1 209 9894960. Please use the QR code below to set up the PredictWind Whatsapp support number
Call Support on any of these phone numbers:
Australia: +61 2 4208 5712
New Zealand: +64 9 801 8127
United Kingdom: +44 20 3936 1730
USA: +1 628 899 0038
Please call Monday to Friday 8 am - 4 pm (New Zealand Timezone GMT+12/13). Note: All international numbers are answered in NZ. If you can't get through, please leave a message, or send us an email requesting a callback. Calls are shared as audio and converted to text, so please leave a detailed message.
Information to include in your message
To resolve your query as quickly as possible, please describe it as best you can and share any relevant context. The more we know, the faster and better we can assist.
Briefly describe the issue and summarize the troubleshooting you've tried.
Share a list of all devices relevant to the issue, including the Operating System and Firmware versions. These may include phones, tablets, laptops, DataHub, any Iridium products, Starlink, 4G router or other communications devices.
For Apps, please share the App version and Operating System it is being used on.
For subscriptions to PredictWind services, please share the email address used to login to the website or App.
Sharing screenshots, photos or a link to a short video are all very helpful.
Your current physical location, onward travel plans and timeline.
Your contact phone number and best contact method (Phone, WhatsApp) if requesting a callback.
How to find your DataHub Firmware version
The DataHub Firmware version number can be found in the bottom right-hand corner of the main landing page at 10.10.10.1. Look for HUB-32m vX.XX eg. v4.06. If you are using a mobile phone and your browser does not show this part of the page, please zoom out, tilt your phone horizontally, or use another device with a larger screen.
How to find your Iridium GO exec Firmware version
To find your Iridium GO exec Firmware version number, please swipe on the touchscreen and tap the Settings cog. Swipe down and tap Device Information. Please note the FW Version.
The Firmware version in the GO exec App is found by tapping the Settings cog > Device Settings > Admin Settings > Device Info.
How to find your Iridium GO! Firmware version
To find your Iridium GO! Firmware version number, please press the left button on the GO! touchscreen until Information is highlighted, then press the right button to Select. Press the left button again to show the second page of device information.
swipe on the touchscreen and tap the Settings cog. Swipe down and tap Device Information. Please note the FW Version.
The Firmware version in the Iridium GO! App is found by tapping the Help ? icon > About.
