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DataHub how to enable Remote Access for Support
DataHub how to enable Remote Access for Support

Remote support for the DataHub

Jon Bilger avatar
Written by Jon Bilger
Updated today

The remote access feature allows the PredictWind support team to access your DataHub remotely to assist with resolving technical issues. To use remote access, your DataHub must have access to high speed Internet. Once our support team has access, they can view the same DataHub menus you see, view logs, and troubleshoot or remotely set up the DataHub. It is a powerful support feature!

How to Enable Remote Access on the DataHub

With your device connected to DataHub Wi-Fi or via Ethernet cable to the LAN port, open your web browser, e.g. Safari or Chrome, type 10.10.10.1 in the URL bar and log in.

How you enable remote support is dependent on the Firmware version you are on

DataHub Firmware 3.99 or later

  • On the left menu, click on Remote Access at the top or bottom of the menu.

  • For Purpose, click and select Support.

  • Add your Boat Name, Your Name, Email Address and any relevant additional information such as your best contact phone number. If you are already talking with someone at PredictWind, please include the Support Team member's name.

  • Click ENABLE REMOTE SUPPORT.

  • In around 10 seconds, you will see a page similar to the one below. Please copy all the URL text and paste it into a reply email or message back to the PredictWind Support Team member you're speaking with, or include it in your initial message to us.

  • By default, these URLs are randomly generated and only exist until either you click DISABLE REMOTE SUPPORT or Internet connectivity is lost from the DataHub.

DataHub Firmware 3.98 or earlier

  • On the left menu, click on Remote Access at the top or bottom of the menu.

  • Type in your name, email address and a brief description of the issue or any other relevant information such as your best contact phone number. If you are already talking with someone at PredictWind, please include the Support Team member's name.

  • Click ENABLE REMOTE SUPPORT.

  • In around 10 seconds, you will see a page similar to the one below. Please copy all the URL text and paste it into a reply email or message back to the PredictWind Support Team member you're speaking with, or include it in your initial message to us.

  • By default, these URLs are randomly generated and only exist until either you click DISABLE REMOTE SUPPORT or Internet connectivity is lost from the DataHub.

Enable Startup on Boot and Persistent Connection - for extended Support access

If you're receiving extended support from PredictWind, have fluctuating Internet connectivity, or need help when you are not at the DataHub when it is connected to the Internet for brief periods, it can be helpful to enable the Start-Up on Boot and Persistent Connection settings before you activate Remote Support. These settings will reactivate Remote Support on the same URLS each time the DataHub boots up.

To do this:

  • Click on the left menu Remote Access.

  • Click on the top menu Settings.

  • Tick Startup on Boot and Persistent Connection.

  • Click SAVE & APPLY.

With those settings saved, please now click on the top menu Remote Access and ENABLE REMOTE SUPPORT to generate the random URLs.

Important Note: When all outstanding issues have been resolved with the PredictWind Support team, and remote access is no longer required, please deactivate these settings and disable Remote Access to secure your DataHub.

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