The Iridium GO! exec has a physical reset button located inside the SIM cover. You will need a small paper clip or pin to press the button through the small hole.
GO exec device - Reboot and Factory Reset
Reboot - Pressing the button for >1 second and releasing it while the unit is powered on will force the unit to reboot.
Factory Reset - Pressing the button for >10 seconds while the unit is powered on will force the unit to perform a factory reset. The unit will automatically shut down and then reboot.
During rebooting, it will show the following screen to indicate it is performing the factory reset. There are NO screen prompts.
After completing all configuration (including Settings, Call History, ESP Configuration, Admin & Screen Lock PINs) will be deleted.
Note: After a factory reset, the SOS feature will need to be reactivated.
If connected to a DataHub via Wi-Fi, you will also need to re-connect the DataHub to the GO exec Wi-Fi if you have set a custom Wi-Fi password, as this will have been reset back to the default password: password
GO exec App - Erase All Settings and Data
You can also erase all data and settings to effect a factory reset of the GO exec through the Iridium GO exec App. To do this:
Open the App and tap the Settings wheel.
Tap Device Settings.
Tap Admin settings.
Swipe to the bottom and tap Erase All Settings and Data.
Important Note: Please do not activate storage mode after erasing as this will put the device into deep sleep mode and require connecting a USB charger to power on the device later