Skip to main content

Offshore App unable to download on Mac or iOS

Troubleshooting GRIB download on Mac, iPhone and iPad

Matt Crockett avatar
Written by Matt Crockett
Updated over a week ago

If your Mac or iOS device cannot download GRIBs and Routes in the Offshore App, please check you have disabled Private Relay.

Mac

  • Click on the Apple Menu.

  • Click on Settings.

  • Search Private R or click on your iCloud Account.

  • Scroll down to Private Relay.

  • Disable Private Relay.

iOS

  • Disable VPN and ensure it is not connected.

  • Tap your iCloud Account.

  • Tap iCloud.

  • Disable Private Relay

Did this answer your question?