If you have paid for a PredictWind subscription but your account is showing as Free, you may be logged into a different PredictWind account from the one linked to your subscription.
Your subscription has not been lost or deleted. You simply need to log back into the account that owns it.
How this can happen
You may have:
Logged in with a different email address.
Used your Gmail address on one device and your iCloud address on another.
Created a new account after changing phones or devices.
Used Sign in with Apple after originally creating your account with an email address and password.
Selected Hide My Email when using Sign in with Apple.
For example, your paid subscription might be linked to:
customer@gmail.com
But you are currently logged in with:
customer@icloud.com
These are treated as two separate PredictWind accounts, even if both email addresses belong to you.
Sign in with Apple and Hide My Email
If you select Hide My Email when using Sign in with Apple, Apple provides PredictWind with a private relay email address. It will look similar to:
example@privaterelay.appleid.com
If this Apple login is not linked to your existing PredictWind account, a new Free account may be created. Your paid subscription will remain linked to your original account.
How to get your subscription back
Log out of the PredictWind app.
Log back in using the email address and password you originally used for PredictWind.
Check that your paid subscription is now showing.
Make sure you use the same PredictWind account on all your devices.
You do not need to purchase another subscription.
If you want to use Sign in with Apple
You can link your Apple ID to your existing PredictWind account. This allows you to use Sign in with Apple while continuing to access the subscription linked to your original account.
Follow these instructions:
When prompted by Apple, select Share My Email. This allows your Apple login to be matched with your existing PredictWind account.
Still showing as Free?
If your subscription is still not showing, contact our support team via email support@predictwind.com and tell us:
The email address you are currently logged in with.
Any other email addresses you may have used for PredictWind.
Whether you subscribed through Apple, Google Play or the PredictWind website.
We can then help you find the account linked to your paid subscription.