If you have a Standard or Professional Forecast Subscription but can't see subscription features such as Weather Routing, or the app is prompting you to upgrade, it's usually because the app hasn't recognised your subscription yet or you're logged into a different PredictWind account.

Weather Routing and other premium features are only available with Standard or Professional Forecast Subscriptions.

If you've recently renewed or upgraded your subscription, check that the payment was successfully completed by reviewing your bank or credit card statement.

If your payment didn't complete (for example, payment authentication wasn't finished), you'll need to purchase or upgrade again.

The PredictWind App may need to re-sync with your account after a purchase or renewal. Try the following:

In many cases, this is all that's required.

The most common cause of missing subscription features is being logged into a different PredictWind account. Check that you're using the same email address on:

If you use a password manager or your device auto fills your login details, make sure it isn't signing you into a different account.

If you're using the Offshore App, double-check your account settings:

If your subscription still isn't recognised:

If you originally signed in with Sign in with Apple, your Apple account may be hiding your email address.

If necessary:

If you've completed the steps above and your subscription features still aren't available, please contact the PredictWind Support team. Include the email address associated with your subscription and details of your purchase so we can investigate further.