If you are trying to purchase a PredictWind subscription through the iOS app and see Error 7: “There is already another active subscriber using the same receipt”, this means your Apple purchase receipt is already associated with another PredictWind account.
Why does this happen?
This can happen when the same Apple ID has previously been used for an App Store purchase with a different PredictWind account.
For example:
You logged out of one PredictWind account and logged into another.
You created a new PredictWind account while using the same Apple ID.
Another PredictWind account was previously used with your Apple ID.
You reinstalled PredictWind or attempted to restore a previous purchase.
An Apple subscription cannot be associated with two separate PredictWind accounts at the same time.
How do I fix Error 7?
If you know which PredictWind account was originally associated with the Apple purchase, please log out of your current account and log back into the original account.
If you're not sure which PredictWind account your Apple purchase is associated with, please contact PredictWind Support.
Please provide us with your Apple Order ID or Transaction ID, which can be found on your Apple purchase receipt. Our Support team can use this information to investigate which PredictWind account the purchase is associated with and advise you on the next steps.