Remote Access for Support
Jon Bilger avatar
Written by Jon Bilger
Updated over a week ago

The remote support feature allows our PredictWind support staff to access the DataHub remotely, to aid you in solving technical problems. To use remote support your DataHub must have access to the internet.

To enable remote support, go to left menu Remote Acess, enter some text for the support question, and click the the Enable Remote Support button.

You will then see 3 URLs that you need to copy and send to our support staff via email to enable remote access to your unit. These URLs are randomly unique and only exist until either the Disable Remote Support button is pressed or internet connectivity is lost.

Once our support staff have access they can view the same datahub menus that you see, to troubleshoot, or remotely setup the DataHub. It is a very powerful support feature!

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