If you're unable to load the Offshore App, please try and check the following to resolve it:
All devices
Reboot the device, or power it off and on again.
Delete and reinstall the Offshore App.
Check if your iOS version is 15.2 or later or Android 8 or later.
Update to the latest version of your operating system.
Check to see if you have a security App on your phone, e.g. TrendMicro mobile security App. If so, you may need to allow the Offshore App to load or disable App when launching the Offshore App.
Disable any VPN. If this does not work, uninstall the VPN App and try again.
Android Devices only
Try clearing the cache.. Go to your Android device Settings > Apps > Apps > Offshore App > Storage > Clear cache
Check you have the latest version of the Android System WebView. Power your Android device off, then on again > then go to Google Play Store > Search Android System WebView and Install.
If none of these works, please get in touch with us at support@predictwind.com and let us know:
Which device you are using and it's operating system.
What troubleshooting steps you have taken so far.
Any pictures or videos you're able to take of the issue.
Anything noteworthy which might have happened before the issue arose.