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GO exec Offshore App is not working
GO exec Offshore App is not working

Troubleshooting steps for the Offshore App with the GO exec

Jon Bilger avatar
Written by Jon Bilger
Updated today

Using the GO exec If you cannot download GRIBs or a Weather Route in the Offshore App, please check these potential issues and resolutions below.

TIP: Please check you can download with a WEB connection first, so using high speed land based internet or a cellular connection, this will ensure your Standard or Professional forecast subscription is in order before trying to resolve GO exec specific issues.

Have you selected GO exec as your download method in the Offshore App

  • Open the Offshore App

  • Tap the Green Download button

  • Tap Download Method and set it to GO exec.

  • The download size should be between 50kb - 400kb. (Max is 1.5MB)

  • Tap Continue to Download.

  • Check the Signal is 3-5 bars and the Status is: Ready to Connect.

  • Tap Download All.

Does your GO exec have Satellite Signal?

When the GO exec powers on, it will look for a satellite signal. If after 30-40 seconds, is unable to find a signal, the GO exec will put the transceiver to sleep, and it will not attempt SIM registration again. You may still see bars of signal rising and falling but you will not be able to use the GO exec to download in the Offshore App.

When the GO exec powers on, the touchscreen will show a solid RED light which will then flash RED until registered on the network. Once registered, the pulsing RED light will change colour to GREEN.

If you see a RED pulsing light, you can wake up the transceiver again by lowering the Internal Antenna, tapping Cancel to stop the automatic shut down, then lifting it again, or, power off and power on the device again.

A full list of all GO exec lights and error codes is available here.

Have you turned on the Admin Pin?

If you have enabled an Admin Pin on the GO exec please disable it, this will affect the Offshore App connection to the GO exec and stop downloads. To disable the Admin Pin, on the GO exec touchscreen:

  • Tap the Settings wheel.

  • Tap Admin settings

  • Tap Admin PIN

  • Where Enable Admin Pin is enabled in blue, tap to set it to Disabled.

  • Tap the checkmark in the bottom centre of the GO exec touch screen to apply this setting.

The GO exec supports an administrator PIN to prevent key features from being controlled by anyone other than the Device Administrator. By default, the Admin PIN is disabled, and we recommend it remains OFF.

Please NOTE if you forget the user PIN, you will need to Factory Reset the GO exec unit.

Is the GO exec in an all blocked profile?

The Offshore App automatically opens and closes the firewall on the GO exec from the all blocked web profile. To download in the Offshore App the GO exec must be DISCONNECTED from the Internet with the Web/App Profile set to ALL BLOCKED.

On the download page of the Offshore App you should see 3-5 bars of satellite coverage and the Status should be Ready to Connect.

If you see coverage bars and the Status is already CONNECTED,

  • tap the touchscreen of the GO exec,

  • tap the globe Internet icon

  • tap DISCONNECT.

  • Check the Web/App profile selected is ALL BLOCKED.

For App-specific instructions about how to connect correctly in the Offshore App please see the article Step 10: How to use the PredictWind Offshore App article here.

Is your Offshore App up to date?

PredictWind updates the Offshore App frequently to add new features and support for new plans.

Download the Offshore App here to ensure you're using the latest version.

To check the version you have, open the Offshore App and look in the bottom right corner of the screen.

Check local network is enabled

  • You can find this by opening device Settings (Scroll down)->Iridium GO exec App/ Offshore App Open each App Settings > Turn ON Local Network.

  • Device Settings->Privacy->Local Network and > Iridium GO! exec App/ Offshore App> Turn on Local Network for each App.

  • Device settings > Wifi > Click on Iridium-XXXXX. At the bottom select HTTP Proxy and click on the "Off" button.

Do you have any VPN (Virtual Private Network) or Ad Blocker software?

Turn off or uninstall any Ad Blocker or virus protection Apps running on your device. If turning it off does not work, you will need to uninstall it.

Turn off, but ideally uninstall VPN Apps. Uninstalling any VPN is preferred, as we have seen VPN Apps override your earlier choice to turn it OFF in the settings. If you uninstall a VPN you will need to do a full restart of the device and Iridium GO! exec before attempting to connect again.

Do you have "Limit IP Address Tracking" enabled when your iOS device connects to the GO! exec Wi-Fi?

Please disable "Limit IP Address Tracking" in the iPhone's Iridium Wi-Fi network settings so that The Offshore App can establish a connection to the device. To do this:

  • Device Settings > Wifi > Iridium

  • Tap the circled blue i button

  • Tap to disable "Limit IP Address Tracking"

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