What platforms can use PredictMail?
PredictMail can be used by any compatible iOS, Android, Mac or Windows device. Setup guides are available
Is PredictMail included in my PredictWind Forecast subscription, Iridium Airtime or free with the DataHub?
No. PredictMail requires its own separate subscription. Please click here to read more about PredictMail and subscription pricing, or click here to buy PredictMail.
Do I need a DataHub to use PredictMail?
Yes, If you wish to use PredictMail via the Iridium GO! or GO exec, you need a DataHub or DataHub Pro.
Can I access PredictMail without a satellite connection?
Yes. PredictMail will work on your phone or laptop via a direct Internet connection through cellular data or Wi-Fi.
How does PredictMail work?
When you are on your boat, with your device connected to DataHub Wi-Fi, your email App connects to the DataHub to send and receive mail. The DataHub acts as your device's email server and provides the compression.
The DataHub connects to send and receive mail based on the connection policy through any available Internet connection, i.e. GO exec, Iridium GO!, Starlink, or 4G/5G.
Mail is temporarily stored in the DataHub Inbox based on your email App settings, and mail you send is stored in the DataHub Outbox until it is sent.
When email has been downloaded onto the DataHub, to receive it, you must connect your device to the DataHub Wi-Fi and then do a send/receive from your email client to collect new PredictMail from the DataHub onto your device.
When your phone, tablet or laptop is connected directly to the Internet e.g. high-speed Wi-Fi or cellular data, your email client connects directly to PredictMail's Internet mail servers to send or receive mail.
For a DataHub with a GO exec, set to the recommended connection policy Immediately on sending mail with polling on tracking interval; when you send an email over DataHub Wi-Fi, it will be sent immediately, and any new mail will be collected. If you do not send anything, the DataHub will check for new mail when your GPS Tracking page is updated.
How many PredictMail addresses do I get?
Each PredictMail subscription includes one unique PredictMail address. If you wish to have more PredictMail addresses, these can be purchased with an additional subscription.
Is my PredictMail address case-sensitive?
Yes. PredictMail accounts are case-sensitive.
If your existing PredictMail email address contains a mix of uppercase and lowercase letters, you must enter the address exactly as it was originally created when setting up PredictMail on your DataHub or DataHub Pro. PredictMail email addresses are currently case-sensitive, so changing an uppercase letter to lowercase, or vice versa, may prevent the account from working correctly. You can log in to your Satellite Portal to check the exact spelling and use of uppercase and lowercase letters in your PredictMail email address.
If you are registering for a new PredictMail email account please make sure to use all lower case.
Is PredictMail private or shared by all crew on the boat?
This is up to you and whether you permit everyone to access the device with access to the account. If you need to set up private email for many crew members, please buy additional PredictMail subscriptions for them to setup on their own devices.
Can I set up my PredictMail account on more than one device?
You can; however, we do not recommend it. PredictMail is a compressed data email service optimized for use over satellite connections. Your email app connects to PredictMail Internet and DataHub to download PredictMail locally using the POP mail protocol, which is designed for use only on a single device. If you set up PredictMail on more than one device, you may experience email download, synchronization, and read status issues.
Can I add multiple personal email accounts to my DataHub for guests and other crew members?
You can have multiple PredictMail Emails on the DataHub, but each email address needs its own subscription.
Can I keep my PredictMail address indefinitely?
Yes, you can keep your PredictMail address indefinitely as long as you maintain your subscription. If your subscription ends, your PredictMail service will be discontinued. However, if your email address remains unused by anyone else, you can reclaim it in the future if needed.
Does PredictMail work with Iridium satellite handsets such as the Iridium 9555 or 9575?
No. PredictMail does not work with Iridium satellite handsets such as the Iridium 9555 or 9575. To use PredictMail over an Iridium satellite connection, you need a PredictWind DataHub connected to either an Iridium GO! or Iridium GO! exec.
PredictMail cannot be used to send or receive emails through Iridium handheld satellite phones such as the Iridium 9505, 9555 or Extreme 9575.