If you accidentally purchased the wrong PredictWind, PredictCurrent, PredictRain, Anchor Alert or AIS Explorer subscription, the next steps depend on where you made the purchase.
Examples include:
Purchasing a 12-month subscription instead of three months
Selecting Standard instead of Professional
Purchasing PredictWind instead of PredictCurrent
Renewing the wrong subscription
First, check where you purchased it
You can normally find this on your purchase receipt. Your subscription may have been purchased through:
Apple App Store
Google Play Store
The PredictWind website
Please don’t purchase another subscription until you have checked the steps below.
Purchased through Apple
Apple manages all App Store subscriptions and payments.
To view or change your subscription:
1. Open Settings on your iPhone or iPad.
2. Tap your name.
3. Tap Subscriptions.
4. Select PredictWind, PredictCurrent, PredictRain, Anchor Alert or AIS Explorer.
From here, you can view your current plan, see the renewal date, change to another available subscription or cancel the subscription.
Cancelling prevents the subscription from renewing, but it does not automatically refund the original purchase.
If you need to request a refund or cannot change the subscription, visit Apple’s Report a Problem website. Refund decisions are made by Apple, and PredictWind cannot process App Store refunds directly.
Purchased through Google Play
Google manages subscriptions purchased through the Google Play Store.
To view or change your subscription:
1. Open the Google Play Store.
2. Tap your profile icon.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Select PredictWind, PredictCurrent, PredictRain, Anchor Alert or AIS Explorer
You can then view your plan, check its renewal date, change to another available subscription or cancel it.
Cancelling prevents future renewals but does not automatically refund the purchase.
If you need a refund, follow Google Play’s refund instructions. Refund decisions are managed by Google.
Purchased through the PredictWind website
Please contact our Support team (support@predictwind.com) so we can review the purchase and advise on the best solution.
Include the following information:
The subscription you intended to purchase
The subscription you actually purchased
Approximately when you made the purchase
A copy of your purchase receipt
Whether you have used the subscription since purchasing it
We recommend contacting us as soon as possible after noticing the error. We will review the account and let you know what options are available.
NOTE: These instructions do not apply to Iridium subscriptions, PredictMail or hardware purchases of Iridium GO, Iridium GO exec, YB3i or DataHub. To make changes to these products, go to the PredictWind Satellite Portal at https://satellite.predictwind.com/dashboard/account