If you are having trouble with the PredictWind App or Offshore App on your iPhone or iPad, try the following:
Check you are logged into the correct PredictWind account.
PredictWind App: Scroll to the bottom of the main menu and select Profile.
Offshore App: Select Preferences from the main menu.
Check that the email address shown is for your upgraded PredictWind account.
Restart your device by powering your iPhone or iPad off and back on again.
Uninstall and reinstall the PredictWind App or Offshore App from the Apple App Store.
Update your iPhone or iPad to the latest available version of iOS or iPadOS. If you are using a beta version of iOS, switch to the latest stable release, as beta versions may not be fully compatible with the PredictWind App.
If you have a VPN installed on your device, disable it and try the PredictWind App again. If disabling the VPN does not resolve the issue, uninstall the VPN temporarily and try again.
Check whether you have a security App installed, such as Norton 360, that may be preventing the PredictWind App from loading or connecting. You may need to allow the PredictWind App through the security App or temporarily disable the security App and try again.
Minimum requirement: iOS/iPadOS 15.2 or later.