Windows Outlook Set up for PredictMail
Before you start
Do you have a PredictMail account?
If you do not have a PredictMail account, please set one up first in the Satellite Portal.
Have you set up PredictMail on the DataHub?
Please set up PredictMail on the DataHub before you set up PredictMail on your laptop. This will ensure that after you reconnect your laptop to DataHub Wi-Fi, it will not report an error when it attempts to check PredictMail.
Connect to the Internet via your device's cellular data, home or another high-speed Wi-Fi, or a hot spot from another device. Disconnect from and do not use DataHub Wi-Fi during the PredictMail setup.
This guide has been written for Outlook 365 on Windows 10 and Windows 11. There are many different versions of Outlook with many different views and wizards.
Three options have been provided below, and troubleshooting for the wizard versions. Please have a look at all the options to match the setup method which appears for you.
If you have any other email client on another device ie. Mac, iOS or Android - we suggest using this instead. On a PC, try Thunderbird: https://www.thunderbird.net/
Add a PredictMail account to Outlook for Windows - New View
Click on the Settings wheel top right of the screen.
Click Add Account.
Type in your PredictMail address and click Continue.
Click Select Provider and select POP. (Click image to enlarge)
Ensure your PredictMail Password is entered correctly at the top.
Change the POP Incoming Server to: predictmail.com with Port: 995 and Secure connection type: SSL / TLS.
Set your PredictMail address as the SMTP username and add your PredictMail password.
Set the SMTP Outgoing server to: predictmail.com with Port: 587 and Secure connection type: StartTLS.
Click Continue to finish the setup.
Add a PredictMail account to Outlook for Windows - Classic View
Click the File menu on the top left.
Select + Add Account.
Type in your PredictMail email address.
Click the Connect button.
Type in your Password.
Click on the eye icon to reveal and check it.
Click Connect.
Outlook will now verify your settings. If they are correct, you will see this page.
Click Done.
Important Note: The Outlook Settings wizard automatically sets the incoming and outgoing mail server settings incorrectly for use with the DataHub. To use Outlook on DataHub Wi-Fi or via Ethernet, you must update these, or you will receive an error.
To resolve this before connecting to DataHub Wi-Fi:
Click on Send/Receive.
Click Send/Receive Groups.
Click Define Send/Receive Groups.
Select your PredictMail account or All Accounts if no other account is defined.
Click Edit.
Edit the Server Information:
Incoming Mail Server (POP3): predictmail.com
Outgoing Mail Server (SMTP): predictmail.com
Click OK.
Add a PredictMail account to Outlook for Windows - Other versions of Outlook
Click the File Menu then click Add Account.
Type in your PredictMail email address, click Advanced Options and then tick Let me setup my account manually.
When you are presented with an Advanced Setup page, click POP. (Older versions)
Type in and tick the following settings:
Incoming Mail: predictmail.com
Port: 995
Tick This server requires an encrypted connection (SSL/TLS).
Outgoing mail: predictmail.com
Port: 587
Select the Encryption method: STARTTLS.
Tick Require logon using Secure Password Authentication (SPA)
Click Next.
Type in your Password.
Click on the eye icon to reveal and check it.
Click Connect.
Outlook will now verify your settings. If they are correct, you will see this page.
Click Done.
Congratulations! You have now set up Outlook for Windows.
If you have completed DataHub setup and Step 1 - Setup PredictMail on the DataHub, then to use Outlook with your DataHub, connect it to DataHub Wi-Fi.
Next Steps
If you have other devices you wish to use with PredictMail, please review How to set up PredictMail on iOS, Android, PC & Mac for more setup articles.
Troubleshooting
Outlook error when connected to DataHub Wi-Fi
If you see this error when Outlook for Windows is connected to your DataHub Wi-Fi or by Ethernet, please follow the steps below:
Click on Send/Receive.
Click Send/Receive Groups.
Click Define Send/Receive Groups.
Select your PredictMail account or All Accounts if no other account is defined.
Click Edit.
Edit the Server Information:
Incoming Mail Server (POP3): predictmail.com
Outgoing Mail Server (SMTP): predictmail.com
Click OK.
Change your PredictMail password
If you forgot your PredictMail password, you can reset it in the Satellite Portal. Click on your PredictMail Account, then click Change Password.
