Before you start
The DataHub must be connected to the Internet to download a Firmware update. To connect your DataHub to the Internet, please review the articles below:
Important Notes: Do not attempt to update DataHub Firmware while connected to the Internet through an Iridium GO! or GO exec.
A DataHub Firmware download exceeds 17 MB, which is too large to download using a GO! If downloaded using a GO exec, you may experience bill shock.
The iPhone or Android device that provides a USB tether for the Internet with the DataHub cannot be the same device used to log in to the DataHub.
Logging in to the DataHub using a laptop, desktop computer or large-screen tablet to update the Firmware is recommended. Please do not use a mobile phone.
Update the DataHub Firmware
After you connect the DataHub to the Internet, please check the Firmware version by looking in the bottom right-hand cover of any page for the text HUB-32m v3.xx. The 3.xx indicates the Firmware version number.
Based on your Firmware version, please follow the link or instructions below:
DataHub Firmware 3.32 or earlier
Please review the steps in the help article: DataHub update Firmware if you have Firmware version 3.32 or earlier.
DataHub Firmware from 3.33 to 3.92 or later
From the left menu, under the Services heading, click Settings.
On the top menu on the right-hand side, click Software Updates.
Click the CHECK button.
This page will display while the new Firmware is downloaded:
Please be patient for the download process to start and complete. If the download fails, please refresh the page and retry. If you have difficulty downloading the update, please use a desktop or laptop device, or connect the DataHub to the Internet a different way, e.g. Wi-Fi instead of USB-tethering.
When the Firmware has completed downloading, click CONFIRM.
This page will display while the update is in progress. Do not power off the DataHub while the new Firmware is being installed. This will destroy the device.
The Firmware update is initially complete once the PW-Hub-XXXX Wi-FI is again available for you to reconnect your device.
Important Note: After a Firmware update, please allow the DataHub 15-20 minutes to fully unpack the Firmware, load it into the Flash memory, and start up all the DataHub programs, such as PredictMail. Any changes made to DataHub settings during this time will be only saved temporarily into RAM. Clicking the Save & Apply button will only work as usual after 15-20 minutes.
Please reconnect the device to the DataHub Wi-Fi or via Ethernet LAN and verify the new software version by checking the firmware version as displayed on the footer of the login page or any other page in the DataHub.
Please repeat the steps above if the version number has stayed the same.
When you have successfully updated the Firmware and click the CHECK button on the Software Updates page, if you see the message "Your system is up to date - HUB-32m-vX.XX", congratulations! Your DataHub Firmware is up to date.
Troubleshooting
DataHub website 10.10.10.1 won't load. I cannot reconnect to the DataHub
If you are unable to open 10.10.10.1 in your web browser after a Firmware update:
Please check if your device has joined another Wi-Fi while the DataHub was offline.
Rejoin DataHub Wi-Fi.
Mac O/S: Click the Wi-Fi Settings icon top right, then Other Networks to see the full list of Wi-Fi networks.
The laptop example below switched to a phone hotspot while the DataHub was updated. It needs to be manually reconnected to the DataHub Wi-Fi.
If you cannot reconnect to the DataHub via Wi-Fi or see it after a full 20 minutes, the Firmware update must have been completed or failed.
Please power off the DataHub, wait 10 seconds, then power it on again, and wait at least 5 minutes before trying to reconnect.
If you still cannot reconnect to DataHub Wi-Fi, try another device.
Wait and watch the Wi-Fi connection page on your devices for a minute or more while they refresh the list of available Wi-Fi networks 2-3 times.
Please contact Support if you need further assistance.
Continue to DataHub Help Centre
Now you've updated your Firmware, if you haven't already, please read our setup guides to take advantage of the new key features of the DataHub which your Firmware may now support, including: